AVIATION CALL CENTRE COURSE PACKAGE
A Premium Aviation Sales & Customer Excellence Certification
1. Programme Overview
A specialised professional training programme designed to prepare callācentre agents for luxury aviation sales, including:
Private jet chartering
Luxury travel and holiday packages
Cargo and logistics bookings
Aircraft leasing and ACMI
Highānetāworth client handling
Commissionābased aviation sales mastery
This programme blends aviation industry knowledge, sales psychology, customer service excellence, and Kingdomācentred leadership principles.
2. Target Learners
Aspiring callācentre agents
Aviation sales representatives
Customer service professionals
Travel consultants
Bengbis Business Jets new hires
Entrepreneurs entering aviation brokerage
Component /Duration
Core Aviation Knowledge 2 weeks
Luxury Sales & Client Handling 2 weeks
CallāCentre Operations & CRM 1 week
Aviation Compliance & Safety 1 week
Practical Simulations & Assessments 1 week
Total Duration: 6 weeks (fullātime)
Partātime option: 10ā12 weeks
4. Course Fees
Fee Type/Amount
Registration Fee Ā£150
Course Tuition Ā£1,250 ā Ā£1,850
Certification Fee Ā£75
Optional Internship Placement Ā£250
Total Fee: Ā£1,475 ā Ā£2,325 per learner
5. Course Modules (Full Curriculum)
6 modules :
ā Introduction to Aviation & Private Jet Industry
ā Luxury Travel & HighāNetāWorth Client Psychology
ā Aviation Sales Techniques
ā CallāCentre Operations
ā Legal & Compliance
ā Practical Simulations
6. Setting Up the Bengbis Business Jets Call Centre
Legal Requirements (UK)
7. Staffing Model
Employee Compensation
Minimum UK wage (currently Ā£11.44/hour for adults)
Commissionābased earnings on:
Charter bookings
Leasing deals
Cargo shipments
Holiday packages
Upsells & addāons
Commission Structure
Product/Commission
Private Jet Charter 5ā10% of profit margin
Leasing/ACMI 3ā5% of contract value
Cargo 2ā4%
Luxury Holidays 5ā12%
Cost of Setting Up the Call Centre (UK Market ), We will walk you through it, every steps.
9. Process for Opening the Call Centre