AVIATION CALL CENTRE COURSE PACKAGE
A Premium Aviation Sales & Customer Excellence Certification
1. Programme Overview
A specialised professional training programme designed to prepare call‑centre agents for luxury aviation sales, including:
Private jet chartering
Luxury travel and holiday packages
Cargo and logistics bookings
Aircraft leasing and ACMI
High‑net‑worth client handling
Commission‑based aviation sales mastery
This programme blends aviation industry knowledge, sales psychology, customer service excellence, and Kingdom‑centred leadership principles.
2. Target Learners
Aspiring call‑centre agents
Aviation sales representatives
Customer service professionals
Travel consultants
Bengbis Business Jets new hires
Entrepreneurs entering aviation brokerage
Component /Duration
Core Aviation Knowledge 2 weeks
Luxury Sales & Client Handling 2 weeks
Call‑Centre Operations & CRM 1 week
Aviation Compliance & Safety 1 week
Practical Simulations & Assessments 1 week
Total Duration: 6 weeks (full‑time)
Part‑time option: 10–12 weeks
4. Course Fees
Fee Type/Amount
Registration Fee £150
Course Tuition £1,250 – £1,850
Certification Fee £75
Optional Internship Placement £250
Total Fee: £1,475 – £2,325 per learner
5. Course Modules (Full Curriculum)
6 modules :
— Introduction to Aviation & Private Jet Industry
— Luxury Travel & High‑Net‑Worth Client Psychology
— Aviation Sales Techniques
— Call‑Centre Operations
— Legal & Compliance
— Practical Simulations
6. Setting Up the Bengbis Business Jets Call Centre
Legal Requirements (UK)
7. Staffing Model
Employee Compensation
Minimum UK wage (currently £11.44/hour for adults)
Commission‑based earnings on:
Charter bookings
Leasing deals
Cargo shipments
Holiday packages
Upsells & add‑ons
Commission Structure
Product/Commission
Private Jet Charter 5–10% of profit margin
Leasing/ACMI 3–5% of contract value
Cargo 2–4%
Luxury Holidays 5–12%
Cost of Setting Up the Call Centre (UK Market ), We will walk you through it, every steps.
9. Process for Opening the Call Centre